At Mooni Headspa, we occasionally capture photography and short video content within our treatment spaces. These may be used for marketing purposes across our website, social media channels, and brand platforms to help others discover the Mooni experience. We are deeply respectful of your personal space, privacy, and comfort. ⸻ What We Capture We may document: • Elements of your treatment (techniques, tools, water movement, atmosphere) • Scalp, hair, or back-of-head footage • Product application or hair/scalp transformation moments • Overall spa ambiance We never record conversations, audio, or capture your face unless you have given explicit consent to do so. ⸻ Your Choice Consent is always optional. You will be given the opportunity to opt in or opt out as part of your consultation process, and may change your mind at any time before or during your treatment. Your comfort is our priority — and we will never pressure you to participate in any filming or content creation. ⸻ How It’s Used Captured content may be shared across: • @mooniheadspa social media • www.mooniheadspa.com • In-spa displays or training • Promotional reels, content, or press If you’ve consented to hair/scalp-only footage, your face, voice, or other identifying features will never be shown. ⸻ Need to Opt Out Later? If you’ve changed your mind after consenting and would like content removed, please contact us at: contact@mooniheadspa.com — and we will always respect your request. ⸻ In Summary We believe in sharing the beauty of our treatments with the world — but only with your full trust and permission. Your comfort, confidence, and consent always come first.

At Mooni Headspa, we’re committed to protecting your privacy and ensuring your personal data is handled with care and transparency. This policy outlines how we collect, use, and protect your information in line with UK data protection laws, including the General Data Protection Regulation (GDPR). ⸻ 1. What Information We Collect We may collect and process the following personal data when you book or visit us: • Name, contact details (email, phone number) • Date of birth (to confirm you are 18+) • Treatment history and preferences • Medical or scalp concerns shared for tailored treatment purposes • Payment and transaction details • Website or booking interaction data (via cookies or forms) We collect this information through your booking, forms, website, or when you speak with our team. ⸻ 2. Why We Collect Your Data We use your data to: • Manage your bookings and appointments • Tailor treatments to your needs and sensitivities • Provide relevant product or aftercare advice • Process payments and manage orders • Respond to enquiries and provide support • Comply with legal and safety obligations We will never sell your information or share it for marketing purposes without your explicit consent. ⸻ 3. Marketing & Communications With your permission, we may send you: • Appointment reminders • Aftercare advice or product recommendations • Exclusive Mooni updates, offers, or events You can opt out of marketing communications at any time by clicking ‘unsubscribe’ or emailing us directly. ⸻ 4. How We Store & Protect Your Data Your information is securely stored through trusted systems such as Timely and password-protected business tools. We limit access to only those who need it and take all reasonable steps to protect it from unauthorised access or misuse. We retain data only as long as necessary to provide services or comply with legal and insurance obligations. ⸻ 5. Your Rights You have the right to: • Access the personal data we hold about you • Correct any inaccurate or outdated information • Request deletion of your data (where legally permitted) • Withdraw consent for marketing or communications To make a request, please contact us via the details below. ⸻ 6. Cookies & Website Use Our website and booking system may use cookies or similar technology to improve your experience, track usage, or help us optimise our services. You can manage your cookie settings through your browser at any time. ⸻ 7. Contact Us If you have any questions about your data or this policy, contact us at: Email: contact@mooniheadspa.com

• Valid until expiry date shown — must be booked and redeemed in full before this date • Non-refundable and not redeemable for cash • Can be used towards any treatment or product • Bookings are subject to our Booking & Cancellation Policy • Voucher code must be quoted when booking, including if using the voucher to pay any remaining balance • Missed or late-cancelled appointments may result in the voucher being void • Lost or expired vouchers cannot be replaced

A guide to help you enjoy a seamless and calming treatment experience. ⸻ Arrival Time Please arrive no earlier than 10 minutes before your treatment to allow us to prepare your space and preserve a peaceful atmosphere. ⸻ Who Can Attend Mooni is a sanctuary for individual relaxation. Only those booked for a treatment may attend — we’re unable to accommodate additional visitors, including children or companions. ⸻ What to Bring There’s no need to bring anything — we provide: • Plush robes • Soft towels • Spa slippers or socks Just come as you are, and we’ll take care of the rest. ⸻ Hair & Skin Preparation To help us deliver the best possible treatment: • Hair must be fully detangled (no need to wash beforehand) • Please avoid heavy styling products or oils • No colouring or chemical treatments within 7 days of your booking • Avoid strong perfume, fragranced body products, or fresh fake tan • Please attend without makeup to maintain our facilities and give us full access to the scalp and hairline • We are unable to treat clients with extensions, braids, or locs, as they limit access to the scalp ⸻ Phones & Peace We invite you to fully switch off during your time with us. Please keep phones on silent to maintain a calm, uninterrupted atmosphere for yourself and others. This is your time — to pause, breathe, and fully unwind. ⸻ A Gentle Reminder We ask all clients to treat our team and space with kindness, care, and respect.

(Updated April 2025) Before You Book • Please double-check your treatment time, date, location, and therapist preference • We have a mixed-gender team — contact us in advance if you have a preference • Only the person(s) booked for a treatment may attend • If you are pregnant or have any health concerns, please get in touch before booking • Take a moment to review our [Mooni Headspa Etiquette] ⸻ Treatment Eligibility • All clients must be 18 years or older at the time of their treatment • Treatments are not suitable during pregnancy ⸻ Deposits • A £50 deposit is required for all solo treatments • A £100 deposit is required for duo treatments (e.g. Eclipse Ritual) • Your deposit is tied to your selected date and time — it cannot be moved or carried over • All deposits are non-refundable and non-transferable • If Mooni cancels your appointment, your deposit will be fully refunded ⸻ Credits & Vouchers • All credits and gift vouchers must be used within the terms of our current booking policy • By booking with a credit or voucher, you agree to our latest terms, including cancellation and rescheduling policies • If a booking made using a credit or voucher is rescheduled, a new deposit may be required • Credits and vouchers are non-refundable, non-transferable, and may only be redeemed once • Vouchers must be used before their expiry date ⸻ Arrival • Please arrive no more than 10 minutes early • If you arrive more than 15 minutes late, your treatment may be shortened or rescheduled — the full treatment fee still applies ⸻ Cancellations, Reschedules & No Shows • Cancelling or rescheduling with less than 48 hours’ notice will result in the full treatment charge • Deposits are linked to your original booking date and time — they do not carry over if you change or miss your appointment • A new deposit is required for any rescheduled appointment • Deposits are non-refundable and non-transferable, unless cancellation is made by Mooni Headspa ⸻ Final Note By paying a deposit or using a credit or voucher to book, you are confirming your agreement to the policy above. We can’t wait to welcome you into the Mooni experience.