Complaints & Feedback Policy

At Mooni Headspa®, your experience means the world to us. If something doesn’t feel quite right, we’re here to listen, learn, and improve with care and integrity.

You’re welcome to share any feedback or concerns by emailing us at .
We kindly ask that you reach out within 7 days of your treatment so we can respond in a timely and supportive way.

We’ll always aim to reply within 3 working days, and will do our very best to resolve any issues fairly, respectfully, and with empathy.
Please note that we’re a small team, so response times may occasionally be a little longer during busy periods – but you will always hear back from us.

Your trust is important to us, and we genuinely appreciate the opportunity to improve your experience.