Privacy Policy
At Mooni Headspa, we’re committed to protecting your privacy and ensuring your personal data is handled with care, clarity, and transparency. This policy outlines how we collect, use, store, and protect your information in line with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
1. What Information We Collect
We may collect and process the following personal data when you book or visit us:
- Name and contact details (email address, phone number)
- Date of birth (to confirm you are 18+)
- Treatment history and preferences
- Medical or scalp concerns shared for treatment purposes
- Payment and transaction information
- Website, form, or booking interaction data (including cookies)
This information may be collected via our booking system, consultation forms, website, or direct communication with our team.
2. Why We Collect Your Data
We use your personal data to:
- Manage bookings and appointments
- Tailor treatments to your needs and sensitivities
- Provide aftercare or product recommendations
- Process payments and manage transactions
- Respond to enquiries and offer support
- Comply with legal, medical, and insurance obligations
We will never sell or share your personal information for marketing purposes without your explicit consent.
3. Marketing & Communications
With your permission, we may contact you with:
- Appointment reminders
- Aftercare tips or tailored recommendations
- Mooni updates, promotions, or exclusive events
You can opt out of these communications at any time by clicking ‘unsubscribe’ in our emails or contacting us directly.
4. How We Store & Protect Your Data
Your information is securely stored using trusted tools such as Timely and password-protected business systems.
We only give access to those who genuinely need it and take all reasonable steps to prevent unauthorised access or misuse.
We retain personal data only as long as necessary to provide our services or meet legal and insurance requirements.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated data
- Request deletion of your data (where legally permitted)
- Withdraw consent for marketing or communication
To make a request, please contact us using the details below.
6. Cookies & Website Use
Our website and booking system may use cookies or similar technology to:
- Improve your experience
- Track how the site is used
- Help us optimise performance and service delivery
You can manage your cookie preferences at any time through your browser settings.
7. Contact Us
If you have any questions about your data or this policy, you can reach us at: