Etiquette & Accessibility
At Mooni, we believe every detail matters. Your treatment is lovingly prepared in advance – from the playlists we curate to the linens you’ll unwind in.
Thank you for being here – we can’t wait to welcome you soon.
Who Can Attend
Mooni is a sanctuary for individual relaxation. Only the person(s) booked for treatment may attend.
To preserve a calm and intimate space, we’re unable to accommodate additional guests, companions or children during your visit.
We do offer treatments for two, and will be expanding shared experiences in the future – see our duo options for more details.
Accessibility
Guests must be comfortable lying on their back for long periods and able to safely access our downstairs treatment rooms. Unfortunately, we do not currently have lift access.
If you have any accessibility needs or concerns, please get in touch before booking – we’ll always do our best to support you.
What to Bring (or Not!)
There’s no need to pack a thing – we’ve got you covered:
- reshly laundered plush robes
- Cloud-soft towels, body wraps and hair towels
- Spa slippers or socks
- Hot and cold refreshments
Just come as you are – we’ll take care of the rest.
Hair & Skin Prep
- Please ensure your hair is fully brushed or detangled before arrival. You don’t need to wash it beforehand – your scalp and hair will be thoroughly cleansed as part of your treatment.
- If possible, avoid adding extra products like hairspray or dry shampoo in the hour or so before your visit. We know this isn’t always practical – especially if you’re coming from work or a day out – so don’t worry.
- Your scalp and hairline will be fully cleansed, and makeup around the edges of your face may naturally come away during the process. Attending with no or minimal makeup helps maintain our facilities and gives us better access to your scalp – but it’s completely your choice.
- We may gently ask you to remove any rings, bracelets, watches, necklaces or multiple earrings where possible – this helps improve massage flow across the shoulders, arms, neck and scalp, and encourages full relaxation.
Post-Treatment Hair Options
You’ll be able to choose how your hair is left after your treatment:
- Comfort Dry – Gently towel-dried and lightly blasted for warmth
- Towel & Air – Lightly blotted and air-dried for a clean, refreshed feel
- Leave Damp – Left naturally damp and free-flowing
- Comb & Leave – Lightly combed, no drying
- Diffuse Dry – Low-heat diffused to reduce moisture and enhance natural texture
We provide all towels, clips and bobbles – but if you have a preferred post-treatment routine, you’re welcome to bring your own wrap or hat.
Please note we do not currently offer professional styling or blow-dries – our focus is comfort, wellness and scalp health.
Mooni is not a hairdressing salon – we specialise in trichology-inspired scalp rituals and holistic wellness care.
We do occasionally host visiting stylists for separate hair services – please contact us for more info.
Phones & Peace
We gently invite you to switch off and sink in during your time with us. Keeping your phone on silent helps preserve the calm atmosphere for yourself and others.
If you’d like a short video or content captured during your visit, just let us know – we’re happy to help. (You can also view our full Consent & Video Policy.)
Kindness & Conduct
We kindly ask all guests to treat our team and space with care, kindness and respect.
Mooni reserves the right to refuse or cancel appointments if this is not upheld.
Any Questions?
If you’re ever unsure of anything, please don’t hesitate to reach out. We’re always happy to help and want you to feel fully informed and cared for.
🌙 We can’t wait to welcome you to your Mooni moment.